Make sure you enter the same email address and password that you used to buy your original product and you will only be charged the upgrade price (plus shipping where applicable). You can request a password reminder hint if required. If you don't get the discount you expect, then this FAQ might help you.
Your purchase confirmation will include a serial number so you can unlock the trial download immediately.
We will also send the back-up DVD (which includes the PDF manual) and
printed quick reference card. There is no download-only version. Note: V10 has just been launched, the DVDs are expecting in stock in mid August, we will despatch all orders as soon as the DVDs arrive.
Period of Grace: If you ordered v9 on or after 20th June 2014 you are entitled to a free upgrade, contact sales, do not order on this page.
* Fotolia Offer: You will be able to
download 5 free photos when you set up a Fotolia account and enter the
coupon code in our confirmation email. If you already have a Fotolia account
you will instead be given credits at your next Fotolia purchase worth
30% of the purchase value.
If you purchased offline or through a reseller, you need to
register your copy before upgrading (the register option is in the Help